TERMS & CONDITIONS

BOOKINGS
All bookings are considered binding, whether placed online, by telephone or email.

PURCHASE ORDERS
If your organisation requires a PO number on your invoice - and most do - please email it to accounts@acmtraining.co.uk

PAYMENT
We prefer payment by BACS. Please use your invoice number as the payment reference and send your remittance advice to accounts@acmtraining.co.uk. Our bank account number and sort code appear at the bottom of our invoices.

INVOICES & RECEIPTS
You will, of course, be sent an invoice by email. If you're planning to pay from your own pocket and claim the cost back later from your employer let us know and we'll send you a separate receipt.

DISCOUNTS
If your invoice is discounted - for example because you've made a last minute booking, a block booking or chosen to pay in advance - then your invoice will clearly state how many days you have to pay. We reserve the right to re-invoice you at the full price if payment is not made within the discount period.

CANCELLATIONS & CHANGES
Life’s complicated and sometimes plans have to change. We understand that so although we only accept cancellations under exceptional cirumstances you can:

• Send a substitute delegate for no extra cost. All we ask is that you let them and us know as soon as possible (and ideally the night before at the very latest) so we can make them feel welcome.
• Change your booking to a future date subject to a £25 re-booking fee if you let us know by email at least 21 days before the original booking date. If you haven't paid your invoice when you make the change it remains payable on the original due date.
• Change your booking to a future date subject to a £100 re-booking fee if you let us know fewer than 21 days but more than seven before the date you were originally scheduled to attend. Again, if you haven't paid your invoice when you make the change it remains payable on the original due date.

Please note that you will forfeit your place if you fail to let us know about any of the above changes or simply don't turn up (a no show) and any balance outstanding will remain payable in full.

Life’s sometimes complicated for us too, so If ACM Training needs to cancel a booking you can:

• Request a full refund.
• Change your booking to another workshop, date or venue of your choice without any re-booking fees.

Very occasionally we have to change a venue from the one advertised. We always try to find an alternative within walking distance of the original location but where this is not possible and the new venue is more 5 miles from the original you can:

•  Change your booking to another workshop, date or venue of your choice without any re-booking fees.

Please note that ACM Training will not be held liable for any other costs that might be incurred as a result of any changes.

LATE PAYMENT
We exercise our statutory right to claim interest on unpaid invoices (at 8% over the Bank of England base rate) and compensation* for debt recovery costs under the Late Payment legislation where we are not paid according to our agreed credit terms.

*Debt recovery costs are £40 for invoices up to £1,000 (inc VAT), £70 for invoices from £1,000 to £10,000 and £100 for invoices of more than £10,000.

OVERSEAS BOOKINGS
We welcome delegates from outside the UK on our open, public workshops. But please note that places must be paid for in full before the course unless by prior arrangement. We are also delighted to deliver our workshops for you in-house anywhere in the world. Please contact us for a quote.