Our dealing with difficult people range of courses - including our best-selling workshop of the same name - has been put together to help you manage conflict in the workplace, transform dysfunctional teams, be more assertive and cope with bullying and harassment in a practical, engaging and interactive way. Learning tools include case study, group discussion and debate in a safe and confidential environment.
Many of these courses are run publicly (that is, open to all comers) at venues across the UK. Others are offered on demand and we ask you to add your name to a waiting list. All are available for in-house delivery which is cost effective if you've got more than a few people who need training with the added advantage that course content can be tailored to your specific organisational needs. Plus, of course, we come to you which saves travelling time and expenses.
Read our newly-launched difficult people blog for insight and offers on workplace conflict.
This icon means it’s an online course.This means it’s a face-to-face workshop.
Click on the magnifying glass to see a short overview of each course or on the name to read the full description.
Some courses are fiendishly difficult to categorise so if you canít find what youíre looking for under this heading maybe itís listed elsewhere. You can check on the complete range on our A-Z course finder page.
"An excellent course that was very well presented by a trainer who was clearly experienced in his field and put his message across in a relaxed and good humoured manner. Thank you."