DEALING WITH DIFFICULT PEOPLE
Our dealing with difficult people range of courses - including our best-selling workshop of the same name - has been put together to help you manage conflict in the workplace, transform dysfunctional teams, be more assertive and cope with bullying and harassment in a practical, engaging and interactive way. Learning tools include case study, group discussion and debate in a safe and supportive online environment.
Like all our courses they can be delivered in a variety of ways from inexpensive, self-guided modules, through to live, trainer-led sessions either just for you or with other learners in a public or private group.
COURSE LIST
Click on the magnifying glass to see a short overview of each course or on the name to read the full description and check availability.
DEALING WITH DIFFICULT PEOPLE
Awkward customers. Prickly colleagues. Meddlesome managers. Difficult behaviour can manifest itself in many ways in the workplace. But whoever it comes from, one thing’s for certain: the stress it causes can really hurt - even to the extent of illness and absenteeism. It also takes its toll on productivity and can be extremely time consuming. So, in this virtual training course you’ll learn how to deal rationally with difficult people whose behaviour can become demanding and aggressive. Find out how to say no and mean no. Discover how to be more assertive. Develop skills to cope by not taking things personally. And recognise the key stages in conflict escalation.
Click here for the full programme, dates and venues (for face-to-face sessions).
MEDIATION & NEGOTIATION TECHNIQUES
This practical online course is designed to help delegates to understand the principles of mediation and negotiation, the differences between being a mediator and a negotiator and the benefits of a mediation approach in the workplace. Disputes happen. That's life. But people often aren’t good at negotiation, or are so determined to get their own way at the expense of others that the dispute spirals out of control. Most of the time people sort things out by talking, active listening, compromising and collaborating. But, when that doesn’t work, we get stuck in a dispute, which can, often quickly turn disruptive, not only to those involved, but the wider team. Any unhealthy conflict is stressful, costly and distracting.
This course is aimed at anyone who wants to become a more effective negotiator, or who has the responsibility for mediating between two parties in dispute, as well as at those organisations who want a valuable resource of trained staff who can be offered as mediators, saving on the cost of employing outside agencies. It will provide an opportunity to practice key skills of effective mediation and negotiation, in a safe and engaging environment. Delegates will develop confidence in managing everyday workplace conflicts and be able to reduce grievances and disputes.
Click here for the full programme, dates and venues (for face-to-face sessions).
Can't see the course you're looking for here?
Some courses are fiendishly difficult to categorise so if you can’t find what you’re looking for under this heading maybe it’s listed elsewhere. You can check on the complete range on our A-Z course finder page.
