Feedback Form | ACM Training

We’ve all - that’s trainers and trainees - learned a lot about online training over the past year. But there’s a lot still to learn. And plenty of scope for improvement. So we’d really appreciate your feedback to help us make the virtual educational experience every bit as good, if not better, than the “old” days of face-to-face. At this point we should declare an interest: we’re determined online training should continue now social distancing measures are being eased because we believe the positives - saving time, money and fossil fuels on travelling, overnight accommodation and training rooms are perhaps the most obvious - far outweigh the negatives.

Some of the the questions are, of course, common to both delivery methods - the subject knowledge of the trainers, for example. But others really only apply to our online courses and it’s these that for the time being are the most important to us and we’d like you to ponder the deepest.

As a thank you for your time when you've filled in the form below you'll get 10% off your next booking - a saving of as much as £190 if you book an in-house course.

We’ve all - that’s trainers and trainees - learned a lot about online training over the past year. But there’s a lot still to learn. And plenty of scope for improvement. So we’d really appreciate your feedback to help us make the virtual educational experience every bit as good, if not better, than the “old” days of face-to-face. At this point we should declare an interest: we’re determined online training should continue now social distancing measures are being eased because we believe the positives - saving time, money and fossil fuels on travelling, overnight accommodation and training rooms are perhaps the most obvious - far outweigh the negatives. Some of the the questions are, of course, common to both delivery methods - the subject knowledge of the trainers, for example. But others really only apply to our online courses and it’s these that for the time being are the most important to us and we’d like you to ponder the deepest. As a thank you for your time when you've filled in the form below you'll get 10% off your next booking - a saving of as much as £190 if you book an in-house course.
PERSONAL DETAILS
Name
Course title and/or date
Email address
After completing this form would you be happy to also leave feedback on social media sites such as LinkedIn and on Google?

TECHNICAL
The occasional "you're on mute" aside, how would you describe the overall sound quality of your session?	Awful	Poor	Okay	Good	Excellent	N/A
If you answered awful or poor please describe the audio problems you experienced in a few words. For example, hard to hear, echoey or out of sync with pictures.
How would you describe the overall picture quality of your session?	Unwatchable	Poor	Okay	Good	Excellent	N/A
If you answered unwatchable or poor please describe the problems you experienced in a few words. For example, the video dropped out, was choppy or fuzzy.
A slow internet connection is often to blame for the audio visual problems described above. How would you describe the speed of your connection?	Superfast	Fast	Average	Poor	Slow to stationary	N/A
Even superfast connections can be unstable. How would you describe the stability of your internet connection?	As solid as a rock	It occasionally drops out	It drops out pretty much every day for a time	It drops out for a time hourly	Get me a new internet service provider!	N/A
Were you using a wired or wirless connection?
ONLINE V FACE-TO-FACE
Looking ahead to the end of social distancing measures how keen are you to go back to face-to-face training?	I can't wait		I'm not fussed one way or another		I'm dreading it	N/A
If you've attended both online and in-person workshops with ACM Training which did you think was best?.
What of importance to you, if anything, was missing from your online workshop that was present in your face-to-face session? Please be as specific as possible. So, for example, if you think the lack of physical human contact compromised your learning please explain how.
Which platform do you prefer for online training?
CONTENT
The subject matter was relevant.	Strongly agree	Agree	Neutral	Disagree	Strongly disagree	N/A
The subject was treated at a suitable depth.	Strongly agree	Agree	Neutral	Disagree	Strongly disagree	N/A
The content was tailored to my own specific personal and organisational needs.	Strongly agree	Agree	Neutral	Disagree	Strongly disagree	N/A
I was given the opportunity to use my existing knowledge.	Strongly agree	Agree	Neutral	Disagree	Strongly disagree	N/A
My knowledge and understanding of the subject was increased substantially.	Strongly agree	Agree	Neutral	Disagree	Strongly disagree	N/A
The workshop was challenging.	Strongly agree	Agree	Neutral	Disagree	Strongly disagree	N/A
Sitting the session(s) has equipped me with skills to help me in my role.	Strongly agree	Agree	Neutral	Disagree	Strongly disagree	N/A

FACILITATION
The trainers were competent.	Strongly agree	Agree	Neutral	Disagree	Strongly disagree	N/A
The training strategies used were effective.	Strongly agree	Agree	Neutral	Disagree	Strongly disagree	N/A
We were encouraged to work together, for example, with breakout sessions.	Strongly agree	Agree	Neutral	Disagree	Strongly disagree	N/A
The workload was manageable.	Strongly agree	Agree	Neutral	Disagree	Strongly disagree	N/A
The workshop was well organised.	Strongly agree	Agree	Neutral	Disagree	Strongly disagree	N/A
The aims and objectives were clearly outlined.	Strongly agree	Agree	Neutral	Disagree	Strongly disagree	N/A

GENERAL
The joining instructions and technical guidance were good.	Strongly agree	Agree	Neutral	Disagree	Strongly disagree	N/A
The additional online resources were helpful.	Strongly agree	Agree	Neutral	Disagree	Strongly disagree	N/A
There were enough screen breaks.	Strongly agree	Agree	Neutral	Disagree	Strongly disagree	N/A
The workshop was well-timed.	Strongly agree	Agree	Neutral	Disagree	Strongly disagree	N/A

ADDITIONAL COMMENTS
If you have any additional comments or suggestions, particularly about how we can improve our online offering still further, please type them in the box opposite.

If you're happy with your answers press the submit button and your feedback will be sent to us automatically. If you agreed to provide additional feedback on social you'll receive a separate email with links to Facebook and Google.

What do you think of our online training?