RESOLVING CONFLICT

Whilst some workplace conflict can be positive, if left unchecked, unhealthy conflict can be extremely damaging, resulting in uncomfortable relationships, mistrust between colleagues, a lack of accountability, less creativity, lower productivity, stress and sickness, a loss of commitment and wasted resources. By taking a number of conflict management tools, techniques and theories and putting them into practice, this hands-on and effective training course aims to turn conflict into a productive force.

Read our newly-launched difficult people blog for insight and offers on workplace conflict including articles about resolving that conflict.

Register your interest in a public group session

We understand individuals and small businesses may not have the resources to book an exclusive group or one-to-one session, so we operate a wait list system. Give us you contact details and when enough people have registered their interest we'll be in touch to organise a date. For most sessions you'll be alongside (virtually that is) no more than five other trainees.

Organise an in-house private course

This is the way most organisations choose to work with us. You get to choose the workshop, nominate who you want to sit the session, fix a time and date that suits everyone and decide whether you want online or in-person delivery. We do the rest – even down to tweaking the training to match your specific needs. All we need is a bit of information about you so click the organise button to get the ball rolling.

Price

From £999 per session

Read our newly-launched difficult people blog for insight and offers on workplace conflict including articles about resolving that conflict.

TOPICS

Defining conflict and appreciating the advantages and disadvantages of conflict.
Identifying the different styles of conflict.
Managing conflict within the team, with those you might line manage or 'managing upwards.'
Understanding how and why conflicts arise, the source/causes, the triggers and how best to respond.
Recognising the key stages in conflict escalation and developing prevention or minimisation strategies.
Becoming more assertive, learning how to say 'no' more often, manage expectations and learning how to give constructive feedback without feeling the need to apologise for doing so.
Appreciating the importance of giving and receiving critical feedback during a conflict and devising tactics for minimising conflict.
Identifying who has the power and influence in your team and who are the aggressive, passive and assertive members in the group.
Using a knowledge of personality, perception and motivation to move beyond conflict.
Knowing how to approach conflict, negotiate a common ground or, at the very least, 'agree to disagree'.

FACILITATOR

Sandy Keating leads this workshop. She's an energetic and knowledgeable trainer, with a wealth of practical experience coupled with a strong theoretical background. There's never been any conflict where she works. Honest!

FEEDBACK

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IN HOUSE

This workshop is available for in-house delivery which is cost effective if you've got more than a few people who need training with the added advantage that course content can be tailored to your specific organisational needs. Contact the trainer to discuss your requirements.

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